De Lacy Executive North America

Field Support Representative

Job Description:

Our client is looking to hire a Field Service Representative for Quebec. The Field Service Representative supports dealers in an assigned region in preventing and solving after sale service issues for products.

RESPONSIBILITIES:

• Solve customer service needs with required urgency
• Understand the product line and service needs
• Serve as the after sales service rep for dealers and customers for an assigned region
• Communicate in person or answer calls and respond to inquiries regarding questions on after sales service, parts, product uses or applications
• Conduct training presentations aimed at teaching dealer personnel
• Support the sales activities and goals of the Territory Manager in the region
• Assist with new product introductions and relay market trends
• Communicate with and advise dealership service management on a quarterly basis
• Conduct product evaluation for assigned products in development in the assigned region
  

DESIRED PROFILE:

• Associate or Bachelor?s degree in Agricultural Mechanics or Agricultural Engineering Technology is preferred
• Knowledge of mechanics, electronics, hydraulics, welding and torch cutting
• Ability to communicate with dealers, customers and other employees to share information and solve problems
• Valid drivers license
• Must be bilingual, French and English with the ability to assist dealers and customers in both languages.
  
  Interested in this Opportunity? Submit an Application Package by clicking on APPLY TO THIS POSITION.