Job Description
Cashier
Position Summary
Agata & Valentina, one of New York City's premier Italian specialty food stores, is seeking a friendly, reliable, and customer-focused Cashier to join our team. The ideal candidate will have excellent customer service skills, strong attention to detail, and the ability to handle transactions accurately and efficiently in a fast-paced retail environment. This position is responsible for processing customer purchases, handling payments, maintaining an organized checkout area, and ensuring a positive shopping experience for every customer. If you enjoy interacting with people and take pride in providing exceptional service, we have an exciting opportunity for you.
Essential Duties and Responsibilities
Greet customers warmly and provide friendly, professional, and efficient service throughout the checkout process.
Accurately scan, ring up, and process customer purchases using the Point-of-Sale (POS) system.
Handle cash, credit cards, debit cards, gift cards, and other accepted payment methods while ensuring transaction accuracy.
Count cash drawers at the beginning and end of shifts, ensuring accurate cash handling and reporting any discrepancies to management.
Bag and package customer purchases carefully, ensuring proper handling of delicate, perishable, and specialty food products.
Assist customers with questions regarding product pricing, promotions, store policies, and merchandise availability.
Process returns, exchanges, discounts, and refunds according to company policies and management authorization.
Maintain a clean, organized, and well-stocked checkout station, including shopping bags, receipt paper, and other necessary supplies.
Monitor checkout lines and work efficiently to minimize customer wait times, particularly during peak business hours.
Verify product prices, barcodes, and labels, communicating any discrepancies to the appropriate department or manager.
Assist with restocking merchandise, organizing displays, and maintaining store cleanliness when needed.
Follow company procedures for cash handling, loss prevention, customer privacy, and transaction security.
Collaborate with supervisors and team members to ensure smooth store operations and a positive customer experience.
Assist with opening and closing procedures, including register setup, cash reconciliation, and workstation organization.
Handle customer concerns professionally and escalate issues to management when necessary.
Adapt to changing store needs and perform additional duties as assigned by management.
Maintain professionalism, punctuality, and a positive attitude in a fast-paced, customer-focused retail environment.
Knowledge, Skills and Competencies
1–2 years of cashier, retail, grocery store, or customer service experience preferred.
Strong customer service skills with a friendly, professional, and approachable attitude.
Familiarity with Point-of-Sale (POS) systems, barcode scanners, payment terminals, and cash registers.
Basic math skills and the ability to accurately handle cash, calculate change, and process payments.
Strong attention to detail to ensure accurate transactions and minimize errors.
Excellent verbal communication and interpersonal skills.
Ability to work efficiently under pressure while maintaining accuracy and professionalism.
Strong organizational and multitasking skills, particularly during busy checkout periods.
Ability to resolve routine customer concerns calmly and professionally.
Dependability, punctuality, and a strong sense of responsibility.
Ability to work independently and collaboratively as part of a team.
Flexibility to work mornings, evenings, weekends, and holidays as needed.
Qualifications and Experience
1–2 years of experience as a cashier, retail associate, grocery store associate, or in a similar customer-facing role preferred.
Previous experience handling cash and processing electronic payments is highly desirable.
Experience using POS systems and retail checkout equipment preferred.
High school diploma or equivalent preferred.
Previous experience in a supermarket, specialty food market, gourmet grocery store, or high-volume retail environment is a plus.
Ability to accurately process transactions and maintain accountability for assigned cash drawers.
Strong communication skills and the ability to provide excellent customer service.
Basic knowledge of retail operations, merchandise handling, and loss prevention practices.
Must be able to stand for extended periods, perform repetitive scanning and bagging tasks, and lift up to 30 lbs as needed.
Ability to maintain a clean and organized workstation while following company policies and procedures.
Job Description
Company:J.A.V. Food Corp d/b/a Agata & Valentina
Location:New York, NY 10075
Job Type:Full-Time, In-Person
Compensation:$17.00/hr
Reports To:Front-End Manager / Store Manager
Benefits
Comprehensive health, dental, and vision insurance
401(k) with employer match
Paid time off, including vacation, sick leave, and holidays
Employee discounts
Equal Opportunity Statement
Agata & Valentina is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.