This role can be based out of our Lynn, MA or Savage, MD factories!!
Job Description
The Technical Services Specialist
Brand & Product Compliance executes customer and product-compliance activities from bid and development through launch and post-launch change control. The role is the primary execution resource for customer portals, current specifications, supplier and raw-material setup, claims and certifications, customer-specific validations, and supporting technical documentation.
Responsibilities
Specifications and customer documentation
Prepare bid sheets, questionnaires, customer forms, technical packages, and product specifications.
Maintain current customer-approved information for ingredients, suppliers, packaging, claims, certifications, quality characteristics, shelf life, and legal statements.
Provide documentation back to customers through approved portals and maintain cross-references to internal records.
Manage portal entries, specification status, retailer/co-manufacturer specification setup, migrations, and version control.
Review recipes, materials, product changes, and PCOs for customer, brand, compliance, and documentation impacts.
Coordinate customer-required nutrition or raw material testing, product verification, and sensory/specification entry and alignment to internal specifications.
Qualifications (Education / Experience / Skills)
Bachelor?s degree in Food Science, Food Safety, Nutrition, or a related field; equivalent relevant experience may be considered.
Three or more years of experience in technical services, food quality, regulatory, product development, or customer quality.
Experience reviewing specifications, recipes, labels, customer requirements, and technical documentation.
Experience with ERP, product-lifecycle, customer-portal, document-control, or project-management systems.
Strong attention to detail, organization, follow-through, and written communication.
Success Measures
Customer specifications and supporting files are complete, approved, current, and accurately reflected downstream.
Portal, supplier/material, claims/certification, validation, and system records are accurate and traceable.
Technical prerequisites and timeline risks are identified early, routed to the correct owner, and executed without timeline extension.
As a Leader Within the Kettle Cuisine Team, You Are Expected To
Model and support Kettle Cuisine?s Core Values and safety culture.
Develop individual team members and their careers.
Create a culture of accountability and performance.
Drive a focus on quality assurance and continuous improvement.
Plan work, track results, and resolve issues.
Required Attributes
Self-directed, detail-oriented, and able to protect data integrity.
Positive, collaborative, and able to build strong relationships across functions.
Organized and able to manage multiple requests and deadlines.
Strong analytical, problem-solving, and communication skills appropriate to the role.
Willing to address difficult situations with patience and respect.
Enthusiastic about food and committed to safe, high-quality products.
Pay Range for Technical Services Specialist - Brand & Product Compliance
The Technical Services Specialist - Brand & Product Compliance base pay range $29.00 - 36.00 USD/hourly. The listed salary range represents Kettle Cuisine?s good faith estimate for this position and represents the minimum and maximum for new hire salaries for the Savage, MD location only. Ranges will be reviewed on a regular basis. An employee?s rate of pay within the range is determined by their qualifications, relevant experience, and demonstrated performance over time. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. The Technical Services Specialist - Brand & Product Compliance position is eligible for our comprehensive benefits package. Kettle Cuisine and all its legal entities comply with all federal, state, and local minimum wage laws.
This position is also eligible for a target bonus of 10%.
Equal Opportunity Employer
Kettle Cuisine is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at Kettle Cuisine are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by the laws or regulations in the locations where we operate.
Kettle Cuisine will not tolerate discrimination or harassment based on any of these characteristics.